Software to Ramp Up Your Mitel® Call Center

Hardware can go a long way, but today’s technology can make even more of an impact with the right software solution. Telephone systems, in particular, can utilize and integrate with a wide variety of applications that mitigate cost, improve performance, and simplify daily tasks.

Warwick delivers a comprehensive solution for call centers. The solution combines Mitel® communications platforms, automatic call distribution (ACD), and a modular suite of feature-rich, web-based applications for streamlining contact center management and resolving customer inquiries from the first point of contact. You can even connect with Microsoft® Lync™.

Key features:

• ACD Statistics
• Workforce Management (Agent Scheduling)
• Call Treatment Creation
• Agent Softphone Software
• Virtual Queue So Customers Can Wait Without Staying on the Line
• Direct Integration With Oaisys Call Recording