Hardware can go a long way, but today's technology can make even more of an impact with the right software solution. Telephone systems, in particular, can utilize and integrate with a wide variety of applications that mitigate cost, improve performance, and simplify daily tasks.
Warwick delivers a comprehensive solution for call centers. The solution combines Mitel® communications platforms, automatic call distribution (ACD), and a modular suite of feature-rich, web-based applications for streamlining contact center management and resolving customer inquiries from the first point of contact. You can even connect with Microsoft® Lync™.
- ACD Statistics
- Workforce Management (Agent Scheduling)
- Call Treatment Creation
- Agent Softphone Software
- Virtual Queue So Customers Can Wait Without Staying on the Line
- Direct Integration With Oaisys Call Recording
Product Demo - Contact Center for Mitel
- More Videos
- Mitel Enterprise Edition Brochure
- Mitel Business Edition Brochure
- Mitel Call Accounting Brochure
- Business Edition vs. Enterprise Edition
- Microsoft Lync Integration
- Ignite Application Docked With Microsoft Lync