The way your business communicates with customers has undeniably evolved. Millennials that use multiple channels when reaching out or purchasing, make up over a third of the entire US population. They have been raised on technology and use it in almost every aspect of their lives. So how can your business align its customer service strategy to ensure loyalty with these consumers?
Key Take Aways:
-Providing a convenient, digital experience improves customer loyalty and paints a positive picture for word-of-mouth marketing.
-Customers expect a flexible experience with digital media. Your contact center needs to be ready to respond on all channels at all times.