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FAQ: What is the Difference between a Break/Fix Vendor and an MSP?
October 15, 2018

When it comes to IT services, there are generally two types of companies – break/fix vendors and managed service providers. Read on to discover the difference between the two. A break/fix IT vendor waits until you report a problem and then fixes it, billing you for remediation efforts, usually by project or hourly. Services could […]

Hospitality Technology Trends: How Does your Hotel Stack Up?
October 1, 2018

Technology is certainly changing the way people travel and is shifting hotel guest’s expectations. Incorporating new and innovative technologies into your guest’s experience can enhance their satisfaction, attract new guests, free up your staff’s time and positively impact your hotel’s bottom line. Is your hotel’s technology up to par? Check out the current trends that […]

Benefits of a Cloud-Based Call Center
September 18, 2018

In recent years, we’ve seen many call centers make the jump from on-premise to cloud-based solutions . . . and for good reason. With a cloud-based call center, your company will benefit from greater scalability, increased efficiency and improved customer satisfaction. What is a cloud-based call center? The main difference between a cloud-based call center […]

Don’t Put Yourself at Risk by Purchasing 3rd Party Business Phones
September 4, 2018

Oftentimes, customers think they can save money by purchasing unauthorized business phones from a 3rd party online. While it’s always tempting to buy technology at the lowest price possible, doing so comes with major risks, many of which will cost you down the line. When you purchase equipment from a 3rd party, you can’t be […]

Signs it’s Time to Switch MSPs
August 20, 2018

A managed service provider (MSP) should act as a partner, working with you towards some common goals –securing your data, improving efficiencies and keeping your systems up and running all while saving you time and money. If you’re currently working with an MSP and you aren’t completely satisfied, it may be time to make a […]