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Common Misconceptions about IT Outsourcing
April 2, 2018

IT Outsourcing . . . unfortunately, it’s a term with many perceived notions, some of them negative. Don’t let these common misconceptions sway you from making a decision that could greatly benefit your business. Outsourcing is expensive Many times, companies don’t consider outsourcing because they think it will be too expensive. In reality, outsourcing almost […]

World Backup Day: The Importance of Business Continuity
March 26, 2018

Did you know 93% of companies that experience a disaster go out of business within 5 years? Even if they recover in the short term, coping with a disaster can be crippling for businesses of all sizes, causing everything from short-term downtime and lost productivity to permanently lost information and long-term business reputation damage. That […]

Why the Right Hotel Voice Solution Matters
March 19, 2018

The right voice solution can provide crucial behind-the-scenes benefits that not only save you time and money but equip your staff with the tools they need to deliver a consistent positive customer experience. Read on to learn why investing in your hotel’s voice solution may be one of the most valuable decisions you make. Give […]

Managed IT Service Packages
February 22, 2018

Managed IT services, where a company partners with a third party to maintain its information technology systems and functions, are on the rise. If you’re in need of IT support, whether it’s a team to work with your internal IT department or an entirely outsourced IT department, read on to discover what a managed services […]

Call Center Trends to Watch out for in 2018
February 19, 2018

As customer needs and demands evolve, so must call centers and customer service departments. Stay on top of these trends to ensure your call center remains ahead of the curve in 2018. Advanced analytics and reporting From real-time performance statistics to call tracking and reporting, data can aid in training, improve the customer experience, reduce […]