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The Mobile Device Investment
Posted on January 17, 2017

How do you secure information with the increase usage of mobile devices in business operations? Enterprise mobility management (EMM) is the collective set of tools, technologies, processes, and policies used to manage and maintain the use of mobile devices within an organization. EMM is an evolving organizational trend that deals with the business as well […]

Five Ways to Ensure Quality Eldercare While Reducing Costs
Posted on January 4, 2017

How can eldercare become safer, more secure, and more efficient? With more of our aging population choosing to stay at home, solutions that address in-home care are needed. Here is how Mitel’s single communications suite can ensure a highly connected and more independent approach to senior care: 1. ENABLING ACCESS CONTROL FOR SAFE, SECURE ENVIRONMENTS […]

How To Dispose Of Old Electronic Devices
Posted on December 29, 2016

  Your trash can be cash! Throw out your electronics safely and get paid for it. Santa has made his rounds and left your house with the newest gadgets and technology devices! Now, you may be asking yourself what to do with the pile of outdated devices, cords, and plug-ins that are collecting dust and […]

How to Select an MSP Provider
Posted on December 21, 2016

What does your business need to think about when selecting an MSP provider? According to the CompTIA’s 4th Annual Trends in Managed Services report, “the global managed-services market is predicted to grow to $193B by 2019, at a Compound Annual Growth Rate (CAGR) of 12.5%.” What is fueling this impressive level of adoption? How do businesses […]

3 Harmful Cyber Security Myths Your Small Business is Falling For
Posted on December 14, 2016

Avoid permanent business damage with a complete cyber security plan. 1. Only larger organizations are being targeted. Why would any hacker want to focus on targeting a small business? This myth originates from the thinking that smaller companies have fewer resources and less money, so they’ll be pushed aside as attackers go after the larger […]

The 1 Minute Computer Hijacking For Beginners
Posted on November 17, 2016

If you can open an internet browser to send a few emails or browse the internet, you’re qualified to be an expert computer hacker with this $5 device! PoisonTap Device This little gadget exposes the internal router in your laptop to a hacker, which makes it remotely accessible in under one minute. The hacker begins […]

Capitalize on IRS Tax Code 179
Posted on November 14, 2016

Maximize your purchasing power by capitalizing on the IRS tax code section 179 incentive for business investment. Section 179 of the IRS tax code allows businesses to deduct the full purchase price of qualifying equipment and/or software purchased or financed during the tax year. That means that if they buy (or lease) a piece of […]

10 Ways To Avoid A Customer Experience Nightmare
Posted on November 9, 2016

Want to decrease customer dissatisfaction? Here is how: How can you solve customer experience challenges? Improving customer experience is a top priority for today’s executive because of the impact it can have on the bottom line. With the variety of communication methods now available, managing the customer experience is more complex than ever before. For […]

Innovative Call Center Technology For Inbound & Outbound Communication
Posted on November 2, 2016

What can you do to increase call center productivity? The contact center industry has always been focused on handling incoming calls and contacts. And historically, contact center solutions were designed to channel, monitor and improve the performance of agents as they dealt with increasing inbound volumes. With the growth of contact centers has come the […]

Contact Center or Cost Center?
Posted on November 1, 2016

Does your company generate revenue with its cost center? Contact centers are shifting from cost centers to revenue generators. Contact centers have historically been treated as cost centers. The company’s profit margins financed the contact center—which might have only indirectly contributed to profits. However, as contact center concept has evolved and matured, we’ve realized that […]