Signs it’s Time to Switch MSPs

A managed service provider (MSP) should act as a partner, working with you towards some common goals –securing your data, improving efficiencies, and keeping your systems up and running all while saving you time and money. If you’re currently working with an MSP and you aren’t completely satisfied, it may be time to make a change. Look out for these red flags:

Your costs fluctuate

One of the benefits of working with an MSP is a set monthly fee. If you’re experiencing major cost fluctuations from month to month, it may be hard to budget and it may not be clear what services you are really paying for. An MSP should be able to guarantee an affordable and fixed monthly rate.

You have no idea how your communications strategy is performing

A business communications solution should be ever-evolving based on your needs now and in the future. Regular reviews and progress checks should be part of your program, and adjustments should be made based on those findings and discussions.

Your services aren’t customized to your needs

Just like most business strategies, there is no one-size-fits-all solution for communications technology. Your business has unique needs that should be met with unique and customized solutions.

You’ve experienced a preventable data breach

An MSP should be constantly monitoring your network and systems as well as keeping tabs on the industry in order to detect and prevent issues such as viruses and data breaches. A data breach can be particularly damaging to a business. If you’ve experienced an avoidable breach, it’s possible that your MSP isn’t paying as close attention to your program as it should.

You have no idea what to do in an emergency situation

Speaking of data breaches and other emergencies, do you have a backup and disaster recovery plan in place? Even during an emergency, you should have access to the important data you need to continue business as usual and you should feel confident that your communications partner is doing everything they can to get you back up and running as quickly as possible.

You have trouble reaching your provider

When it comes to a communications partner, you need someone who is going to be there for you 24/7/365. If you have trouble reaching your provider during off-peak times such as night or over the weekends, you could be experiencing preventable downtime, losing money, and efficiencies.

Is it time for you to start looking for a new managed service provider? Contact Warwick to learn more about how our managed services can save you time and money.