Warwick Provides Services to:
- Contact centers
- Call centers
- Customer service agents
Your contact or call center can be where a customer has their first brand interaction post-purchase, or where a potential customer schedules an appointment, voices an opinion or acquires information. Creating a cohesive, omni-channel experience is imperative. Warwick’s full-service business technology solutions improve efficiency and productivity, and allow agents to provide first-class customer experience.
Enhanced customer experience with screen popups containing caller details on the agent’s screen during a call
Call monitoring and recording solutions that allow for better training opportunities, improved quality control and more
Interactive Voice Response (IVR) capabilities to route calls, provide self-service options and convey automated messages such as expected wait times
A happier, more productive workforce equipped with the tools needed to provide best-in-class service