Phone systems for small and mid-sized businesses

voice services illustration

Your calls, messages, and meetings together — in one place.

Business phone systems today are so much more than inbound and outbound calling. Today’s unified communications systems empower employees to interact by phone, video, and text, giving businesses the flexibility to connect with customers and clients in many different ways.

Comprehensive business phone service

Our approach is simple, we embark on a journey to understand your communication needs — from A to Z to uncover opportunities for improvement. Informed and inspired, we design a solution to close gaps, prioritize the needs and calling features—call recording, conference calling, routing calls—of your organization, and deliver a roadmap to improve your office phone systems.

A completely tailored voice solution

We thrive when guiding our client partners through the unified communications and managed services evaluation process to decide which options best fit their business model: cloud services, on-premise, or a combination of both.

We are powered by service

Receive best-in-class support from our in-house support team, simple and straightforward onboarding, maniacal customer service, plus a dedicated customer success manager. Your business needs are our top priority.

Our business phone system services include

  • Unified Communication as a Service (UCAAS)
  • On-premise solutions
  • Hosted solutions
  • Hybrid cloud solutions
  • VOIP service
  • Direct routing
  • SIP services
  • Voice support services
  • Strategic planning and road mapping
  • Easy to understand pricing recommendations

The Warwick approach to Voice Services

Understand who will be using your system

To better understand your business needs, we need to begin by learning who will be using the system. In most cases, your user base will fall into two camps: internal users or external users (customers, contractors, etc.). We sit down with key stakeholders and search for insights from the people who interact with your phone system most frequently— seeking input from staff, both.

"Must-haves." vs. "Nice-to-haves"

Once we’ve defined the key players, we can start mapping out the key features your team may need to enhance productivity. We like to lay out different options during this phase and solicit user-feedback on which features are most important for each function. Converging on user workflow patterns, we can start to identify which features your business needs to perform at a high level and which features not be as critical.

Let's get technical

Once we have a better understanding of who your users are and which key features are critical to productivity, it’s time to audit what you have. We will explore your current system and map out your current position— getting to know your infrastructure by performing a technical inventory of all the moving parts in your existing communications system.

Number crunching

Many of our client partners approach communications expenses in one of two ways: Capital expenditures or Operating expenses.

There are advantages and costs to each model, so the final decision depends on each client’s individual needs. On-premises solutions are typically capital-heavy and require a high initial cost up-front— but this is the best solution for many clients.

Cloud solutions, On the other end of the spectrum, have a smaller initial investment, with a predictable monthly cost structure that can expand or contract as needed. A cloud model is more manageable than an on-premises solution—attractive to growing businesses—but could end up costing more in the long-run your business needs scale up quickly.

Decisions, Decisions

Congrats! You made it through the most complex portion of the journey. We’ve completed our research, identified technical gaps, discussed the budget, and defined your needs and wants. At a high-level, we have a basic idea in mind of what kind of system you’d like and the kind of infrastructure and deployment model you’ll move forward with— now it’s time to choose a device that best aligns with the plan.

Bias towards action

It may seem like our work is almost done —don’t worry, it is— but it’s essential not to rush this final step in our process. Failing to prepare for the implementation process properly can lead to costly mistakes in time, resources, and perception. 

You can choose the perfect phone system for your business, but clients may struggle with user adoption and a seamless transition if it’s not implemented properly.

Naturally, hardware and applications are critical, but they are one tile of the mosaic. Let’s take a step back and see the complete body of work:

  • Each and every client we partner with brings a unique set of voice and communication requirements — there seldomly is an “off the shelf” solution that can be applied across many organizations. We provide tailored solutions to make sure we have the most effective and efficient plan for each client partner — whether it is on-premise or a cloud-based system.
  • Warwick’s solutions are centered around scalability, recommendations that can expand as your business expands without obstacles.
  • Our energetic team of voice specialists conducts comprehensive assessments to discover pain points, opportunities for improvement, critical business, and technology risks along with a plan forward.
  • Future state mapping supported with short-term, hands-on installations, position you to operate effectively today, tomorrow, and into the future.
  • Warwick takes a proactive approach with your business’ voice technology— monitoring 24 hours a day, detecting, and mitigating issues before they disrupt communications and productivity.
  • Warwick’s 100% happiness, 100% of the time guarantee is more than a brand promise, it’s a belief system. We hold our team to a high standard in every aspect of our business.

Why trust Warwick with your business phone system?

Warwick takes a consultative approach to every client and every project. Whether you’re looking to upgrade your existing system, move to a new business location, or build from the ground up, it all begins with our proprietary discovery process.

Our technology experts will work closely with you to analyze your business’ unique needs and challenges. Then, your Warwick team will customize a set of solutions, create an implementation strategy, and manage the process from start to finish to be sure that what you end up with is exactly what you envisioned. Finally, should you elect to take advantage of our managed service plan, we will monitor and maintain your system on an ongoing basis to be sure it is consistently performing at the highest level possible.

Scenarios where we should meet

gentleman and lady shaking hands

Ready to make a change?

Have you wrestled with an IT support company before— lack of urgency, inconsistent billing, too much technical jargon? We get it. Old school IT companies can be difficult and tiring to work with— below the line communication, confusing pricing, lack of personal connection.

group of coworkers high fiving

Did someone say upgrade?

There comes a time in many organizations where technology starts to slow, downtime starts to increase, and many simply want to new features that everyone else has— we can help. Use us as a resource to better understand your options and the business value associated with optimizing your technology.

Ready to use your data to make informed business decisions?

Adept at assesing processs and technology opportunities to deliver high-value solutions, Steve is the VP of Technical Services at Warwick

Contact Us Today!
Steve headshot
Steve Leopold

Principal, VP Technical Services