Should You Make the Switch to a Multi-Line Phone System?

No matter the size of your business, you should ensure easy lines of communication between team members and external partners. However, if you have a large amount of incoming and outgoing calls on a daily basis, you’ve likely found yourself overwhelmed at one point or another. In this situation, upgrading to a multi-line phone system may give you the necessary capabilities.

What is a Multi-Line Phone System?

Simply put, a multi-line phone system works almost exactly the same as a standard phone except that multiple lines can connect at once. In the past, hardware multi-line phone systems could connect up to around five lines all at once. However, nowadays, multi-line phone systems have all but transitioned completely to the cloud.

Due to this switch, an employee can have their own personal smartphone, with their own personal number and an application connected to the company’s cloud platform. Through this application, an employee could receive incoming calls to their work phone number on the same personal device they use daily. For shared devices, multiple phone numbers could be connected to a single device.

Pros of a Multi-Line Phone System

• A reduction in hardware also means a reduction in maintenance costs
• There typically aren’t monthly contracts associated with a multi-line phone setup
• Upgrades and updates will be automatically taken care of
• Ease of communication through consolidation of numbers
• Installation is often quick and effortless

Cons of a Multi-Line Phone System

• For traditional multi-line models, the system hardware is limited to a finite number of lines that can connect
• Certain models don’t include features such as voicemail, call merging, or other flexible perks
• There may be a higher upfront cost to switching
• Upgrading all phone systems can result in a temporary disruption to the operational flow of a business

Key Indicators that Switching Phone Systems May Be Beneficial

As a business, understanding when it’s time to upgrade technology is the best way to stay ahead of the competition. When it comes to enhancing the overall internal and external communication within an organization, no expense should be spared. To that end, here are a few key indicators that switching to a multi-line phone system is right for your organization:

1. Your organization receives a large number of calls per day and also has a large number of outgoing calls
2. Calls within your organization typically have more than two to three people on the line at a given time
3. The current phone hardware within your organization is too limiting and doesn’t offer advanced features
4. You have already merged other technology over to a cloud-based setup
   The system you currently use cannot keep up with the growth of your business

Bolster the Technology Within Your Organization

Multi-line phone systems are becoming so widespread that they are considered to be an integral part of business operations around the world. In fact, upgraded forms of multi-line phone systems now offer far more capabilities, making them a necessity to many companies. Make the choice to upgrade your systems in order to enhance the communication infrastructure that exists in your organization. If your business is in northeast Ohio, and you need assistance setting up a modern multi-line phone system, contact Warwick Communications today.