In recent years, we’ve seen many call centers make the jump from on-premise to cloud-based solutions . . . and for good reason. With a cloud-based call center, your company will benefit from greater scalability, increased efficiency and improved customer satisfaction. What is a cloud-based call center? The main difference between a cloud-based call center […]
Oftentimes, customers think they can save money by purchasing unauthorized business phones from a 3rd party online. While it’s always tempting to buy technology at the lowest price possible, doing so comes with major risks, many of which will cost you down the line. When you purchase equipment from a 3rd party, you can’t be […]
A managed service provider (MSP) should act as a partner, working with you towards some common goals –securing your data, improving efficiencies and keeping your systems up and running all while saving you time and money. If you’re currently working with an MSP and you aren’t completely satisfied, it may be time to make a […]
Are you providing the best experience possible to your hotel guests? Of course clean sheets, a stocked mini fridge and a friendly staff are all expected however, with so many hotel options out there these days, an above-average stay is what keeps guests coming back. Enhance the customer experience with these helpful tips. Start before […]
What can hackers do with your phone number, home address, email address, interests, and information on your children’s ages and genders? The answer, unfortunately, is a lot. In a recent leak, marketing and data aggregation firm Exactis exposed nearly 340 million individual records on a publicly accessible server, including information on millions of businesses. While […]
