Is VoIP for Multi-Location Businesses in Ohio a Smart Investment?

Very few things in business are one-size-fits-all. Your organization has unique needs, particularly when it comes to communication systems. While the world has moved more online in recent years, phone calls remain a vital part of business communication and can quickly become a logistical nightmare. Voice over Internet Protocol (VoIP) is one potential solution. Below, we unpack the benefits of VoIP for multi-location businesses to help you determine if it’s suitable for your organization.

5 Reasons VoIP Benefits Multi-Location Businesses

Unlike traditional phone systems (PBX), VoIP delivers your voice to another phone digitally over the Internet. That means that, as long as they have access to a strong Internet connection, your employees can connect anywhere. Whether you have office locations spanning cities or remote workers logging in from mobile devices around the state, VoIP allows your staff to take their phone numbers along with them. For businesses with different locations, this offers many benefits.

1. Seamless Call Transfers

VoIP’s eliminate the hassle of having to ask a customer to re-dial the correct location. Instead, VoIP phone systems offer seamless routing between phone numbers. Whether your employees are at another office or answering from their cell phone, you can easily transfer calls to where they need to be and improve customer service.

2. Streamlines Relocations

When your business opens a new location or moves an existing one, it can create service interruptions for your customers. However, VoIP phone service makes setting up calls to reroute to a new store or office a breeze. This means happier customers and seamless service.

3. Direct Incoming Calls to Ring Groups

If your sales or customer support teams are scattered across different office locations, VoIP offers the functionality to ring the group through a single phone number. When someone calls the group, everyone associated with that number will get a call to help ensure an available and qualified representative answers.

4. Cost Savings

With traditional telephone systems, each new phone line is an additional cost. As your business grows to more and more locations, this can quickly add up. When Elgin Furniture reached out about a solution that could improve internal and customer communication, Warwick Communications provided them with a VoIP solution. This allowed them to cancel two phone lines and create significant monthly savings.

5. Reduces Training Challenges

In addition to improving customer service and employee communications, VoIP service can eliminate the need to train your employees on multiple phone systems. Instead, these services offer a unified experience using your business phone system.

Plus, comprehensive business VoIP services can give employees the option to communicate via text messaging and video conferencing. With so much flexibility, you can create a communication system tailored to your business model.

If your small business is spread across multiple offices in Ohio, then a VoIP phone system may be right for you. To learn more about this service, consider reaching out to Warwick Communications. We pride ourselves on taking a personal approach and developing solutions that fit your business needs.