With all that’s available out there, it’s not entirely uncommon for companies to believe that they can “DIY” their own office communications solution by purchasing some business phones and a one-size-fits-all telecommunications software package online. While this may seem like an upfront, cost-saving strategy, there are many factors that can end up costing you big time. Often times the equipment bought online is refurbished, or does not come with proper licensing, which can lead to increased costs later on. In addition, most vendors will not support phone equipment purchased online, so when a customer calls a vendor for support, they end up having to pay again for a phone system that a vendor will support. Buying online is a buyer-beware/at-your-own-risk situation.
Am I an expert in telecommunications?
Just as you’re an expert in your line of work, there are technology specialists out there whose expertise is developing and managing the perfect communications solution for your business’ unique needs. When you attempt to DIY your own system, you may be guessing as to what will work and what won’t work. An expert will get to know your business inside and out in order to get your solution right the first time, every time, saving you time and money.
Who will I call for support?
Inevitably, at some point, your office’s communication system will require an update, a repair or some other type of service. In that case, who do you turn to? Working with a professional will ensure you have someone to call at any time who will be able to properly and quickly troubleshoot and resolve any issue.
Will my solution be customized to my organization’s unique needs?
A successful business communications solution is multi-faceted, and may require a multitude of equipment, features and more. No matter how big or small your business, your needs will certainly not be met with a one-size-fits-all solution. Businesses are complex and customers and clients expect fast, effective communication at all times. Whether your company requires mobility, call center capabilities or a variety of unique features, a telecommunications expert will set you up with a long-term custom solution that you can’t buy at an office supply store. Instead of DIY-ing each, unique part of your system, leave the work to a one-stop-shop, or a company that specializes in all types of communication and IT solutions.
Will this really save the company money?
While purchasing and installing equipment on your own may seem like an upfront cost savings, you could end up losing money in the long run. Instead of repairs, upgrades and more being covered by a monthly service, you’ll be paying for these as they occur – which can get costly. Not to mention, you or one of your employees will be spending valuable company time working on communications initiatives.
Your company’s business communications needs should not be left to DIY chance. Give us a call to speak with an expert today!