Networking Problem Solver

Education

• Degree or course completion from accredited University or technical institute
• 3-5 years of help desk/end-user experience/networking.
• Microsoft Windows Server and Desktop Technologies
• Cloud technologies Office 365, AWS, Azure
• Troubleshooting tools Wireshark
• Virtualization technologies such as VMware, Hyper-V, VirtualBox
• Base networking/server certifications a plus
• Troubleshooting methodologies

Experience

At least 3-5 years of experience including Switches, Firewalls/Routers, WiFi, Servers and escalated help desk issues. Experience required in Disaster Recovery and knowledge of security tools. Candidate must be customer focused and familiar with serving clients with a sense of urgency
and care.

Position Requirements

Strong customer service skills, strong troubleshooting skills, ability to work with team or independently at times, organized and able to meet deadlines, experience in hardware/software issues/resolution, available for Data related On-Call duties, proficiency in TCP/IP, Ethernet, 802.x and other LAN/WLAN technologies, experience with HP/Dell switches, Meraki/Ubiquiti APs, Meraki/Sonicwall Firewalls, wireshark or other network troubleshooting applications, self awareness, ability to lift 50lbs

Critical Competencies

Adaptability, teamwork & collaboration, optimism, service orientation, organizational awareness