What to Look For When Hiring an IT Company

Hiring an IT company for your business can be overwhelming, but it’s absolutely worth the headache, given today’s technology landscape. The most important consideration in the hiring process is whether an IT team has technical skills that fit your business needs. Below, we’ll discuss how to find the right IT support for your company.

Why Hire an IT company?

An IT consultant will help minimize downtime and lower the risk of cybersecurity concerns so that your business isn’t constantly interrupted by tech issues. Although you may think that your company isn’t at risk, these incidents happen more often than you think. Studies have found that around 64% of companies have experienced a web-based attack and another 82% downtime.

You may wonder if you need an entire in-house IT department or Chief Technology Officer (CTO). If your goal is to cut costs, outsourcing to an external service provider is often the better route. Paying to maintain full-time IT staff can be costly; plus, you are responsible for training, development, benefits, etc.

Hiring a provider dedicated to IT work would also mean having a full suite of IT professionals available for whatever tech issues may arise. You and your team wouldn’t have to scramble to find help at the last minute, nor would you have to attempt to troubleshoot the issue yourself.

While there are many things to take into account when outsourcing to an IT company, here are our three top considerations.

1. Experience

Outsourcing to an IT team gives you access to a group of experts with a full range of IT capabilities. They can address and solve IT concerns that your average in-house tech specialist or sole contractor may be unable to.

IT is often a “you don’t know what you don’t know” problem in many companies, which is okay! It’s a relatively new and ever-changing field. But, it underscores the need to work with someone proficient in their field but still constantly improving their skills. This ensures you’re staying on top of the latest technology trends, especially those that apply to infrastructure and cybersecurity.

For an IT company to understand the scope of services your business needs, they’ll most likely run an audit on your existing tech infrastructure. With that information, it’s easier to discuss specific services, pricing, etc.

2. Timeliness and Communication

When you’re in a pinch and need a tech-related issue sorted out fast, you want to have a reliable method of communication with your IT support company. When meeting with providers to discuss their services, be sure to ask interview questions that will reveal their approach to client communication.

But don’t just take their word at it. Make sure you pay attention to customer reviews to see how their company operates. Are they known for fast response times, reliability, and good communication — or are they often fumbling?

3. Cost

The cost of the company’s IT services will depend not only on the size of your business but also on the specific services needed for your company. As with most things in life, more isn’t always better, and it’s not always worth it to save a little bit of money.

Remember that prices can increase over time or as new services are introduced. Your expenses will depend on the devices you use — a few Macs or PCs in one location could be much less expensive than hosting many different devices across several business locations.

Implementing the right support boils down to understanding your IT needs, especially pertaining to devices, budget, and communication skills. Warwick has helped countless small business owners optimize or add to their IT infrastructure, so they’re safe, productive, and inspired in their work environment.

Contact Warwick today to discuss the options available to get trusted and secure IT support from experts for your business.