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Challenge

The Rock and Roll Hall of Fame and Museum, a world-class organization dedicated to educating fans and visitors about the history of rock and roll, was in search of a new cost-effective and innovative voice communications partner. The museum is open 365 days each year and attracts more than 500,000 visitors annually from all over the globe, and thus receives a large number of phone calls daily.

A formal RFP process helped the organization identify and then narrow down prospective communications partners.

Solution

Warwick was invited to submit a proposal to the Rock Hall, which included plans to equip the organization with a customized Mitel solution. Mitel is a leading provider of voice communications and offers the reliability and support that an organization of this magnitude requires.

The Rock Hall considered a variety of providers and solutions, but was ultimately impressed with the quality of service and price offered by Mitel and the comprehensive demonstration provided by Warwick. By choosing to partner with a local communications company, the Rock Hall can feel confident knowing they have access to local experts whenever support is needed.

Since partnering with Warwick and Mitel, the Rock Hall has benefitted from the ability to handle calls 365 a year and has experienced a lowered yearly operational cost, greater mobility, and a quick return on their investment. Warwick continues to support the Rock Hall through programming changes and software updates regularly.