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Customers today expect to be able to use all forms of communication to reach customer service departments, including email, chat and Web interface.”If your customers can’t communicate with you easily, they will move on to a competitor who can,” Warwick’s Ed Flynn states in “Client Interaction: How to Improve Your Customer Service with Communications Technology.” In this article focused on how companies are using contact center technology to build better customer relationships by offering a consistent customer experiences across all channels, Flynn points out some of the features of contact center technology that accomplish this and how companies can find the best solution to meet their needs.

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