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Is Mobile Technology the Answer to Employee Happiness?
July 9, 2018

Mobile technology in the workplace is no longer a “hot new trend.” It’s expected. These days, virtually everyone is a mobile user to some extent and adopting and encouraging mobility is something you can do to make almost every employee’s life easier. Read on to discover some of the benefits of workplace mobility. Mobile technology […]

The Importance of HIPAA Compliant Technology
June 25, 2018

With the increase in ways to communicate in the healthcare industry, digital data storage and more, it’s more important than ever that healthcare organizations utilize HIPAA compliant technology and best practices. Not only do organizations that fail to remain HIPAA compliant run the risk of a hefty fine, they open themselves up to a data […]

What is a Vendor Liaison and why is one Crucial to your Communications Solution?
June 11, 2018

You already know about most of the benefits a Managed Service Provider (MSP) can offer. However, one often overlooked but extremely important benefit is the fact that an MSP can act as your company’s vendor liaison. Learn how this valuable service can save you time and money. What is an IT vendor liaison?  When you […]

How to Increase Call Center Agent Efficiency
May 28, 2018

Customer service. When done correctly, it can set your business apart from the rest and keep customers coming back time and time again. Conversely, when done incorrectly, even just one interaction can cause a customer to quickly move their business over to your competition. If your company operates with a call or contact center, part […]

The Importance of Managed Service Providers for Accounting Firms
May 9, 2018

Accounting firms have access to data that contains great value to hackers – bank account information, social security numbers, email addresses, home addresses, tax documents, e-signatures and more. Clients come to accounting firms confident that they can trust the firm with their personal information. It’s up to the accounting firm to take the appropriate steps […]