Are Cloud-Based Telephony Solutions Right for You?

Being able to offer quick and efficient communication internally and externally is a major foundation for any organization, regardless of its field of business. To that end, finding the latest and greatest communication technology should always be a priority. As you have begun integrating the cloud into your business’s daily workflow, you may have come across a term known as cloud-based phone systems.

Identifying what exactly these systems are and how they can help an organization assist any management team in determining whether cloud-based telephony solutions are right for your business.

What Are Cloud-Based Telephony Solutions?

Cloud-based phone systems refer to phone services that allow a user to make a phone call using the Internet. In the past, phone calls were made using analog technology that consisted of copper wires or, more recently, optical fibers. Instead of these, cloud-based phone systems utilize data centers connected through the Internet to create faster connections and improved communication.

Building off this, cloud-based telephony solutions simply refer to the end-to-end process of integrating cloud-based phone systems into your organization.

Benefits of a Cloud-Based Phone

  • In the long run, cloud-based phone systems are often far less expensive and easier to maintain than traditional systems
  • Cloud-based phone systems offer a higher degree of scalability, meaning growing businesses can quickly and easily add phone lines or certain bonus features
  • Employees of your organization can be anywhere in the world and make a secure call connecting to company servers

Drawbacks of a Cloud-Based Phone

  • Should Internet service fail, your cloud-based phone systems may not be functioning at the highest degree
  • Revamping an entire traditional phone setup costs both time and money

How Do Cloud-Based Systems Differ from Traditional Systems?

When considering whether or not cloud-based telephony solutions are right for your organization, it’s important to look at how they specifically differ from traditional systems. A traditional phone line connects a caller to a public network when they place their call. In the past, this network connected to an Integrated Services Digital Network or Public Switched Telephone Network, but modern traditional phones use VoIP, which utilizes an Internet connection.

Cloud-based telephony solutions, however, take away the routing through traditional networks and connect a caller straight to a third-party Internet network. This is what allows a variety of devices to be able to make phone calls. For example, somebody may call a person using their smartphone, and another person may be able to pick up that call and speak back to them using only a smartwatch. Without a cloud-based phone setup, this would not be possible.

5 Signs that Your Business Needs a Cloud-Based Telephony Solution

While it’s true that a cloud-based phone setup can revolutionize any business, replacing a traditional infrastructure costs time and money. Therefore, look for the following signs within your organization that may indicate a switch is worthwhile:

  1. You don’t actually have any type of phone system setup yet
  2. You are already in the process of migrating data and other company processes to the cloud
  3. You have a need to store and analyze voice data
  4. The area your organization is in doesn’t have a strong traditional communication system but does have a strong Internet connection
  5. Traditional phone communication doesn’t offer all the bells and whistles you seek

Elevate the Communication Infrastructure of Your Business Today

Whether you’re a business owner or a member of a management team, ensuring the success of your business must always be a priority. One of the crucial cornerstones to success, however, is effective communication, which cannot be maintained if you are using outdated means of communication. If your Cleveland, Akron, or Columbus-based business is having trouble developing a deployment strategy for new technology relating to communication or your IT infrastructure as a whole, contact us here at Warwick Communications at your earliest convenience to discuss solutions.