Managed IT services, where a company partners with a third party to maintain its information technology systems and functions, are on the rise. If you’re in need of IT support, whether it’s a team to work with your internal IT department or an entirely outsourced IT department, read on to discover what a managed services […]
As customer needs and demands evolve, so must call centers and customer service departments. Stay on top of these trends to ensure your call center remains ahead of the curve in 2018. Advanced analytics and reporting From real-time performance statistics to call tracking and reporting, data can aid in training, improve the customer experience, reduce […]
Did you know that the average amount of time a hacker is actively in and monitoring your business data is around 284 days? That’s a good 10 months’ worth of observing transactions, downloading your files, and stealing employee information – all which can be sold on the black market for a premium. Once you’ve realized […]
Like any other technology, there comes a time where every phone system needs replaced. Whether your business’ communications needs are changing, or you simply desire advanced features and functionality, here are some of the signs that it’s time to upgrade your system. Your company is growing A business that is growing needs technology that can […]
With all that’s available out there, it’s not entirely uncommon for companies to believe that they can “DIY” their own office communications solution by purchasing some business phones and a one-size-fits-all telecommunications software package online. While this may seem like an upfront, cost-saving strategy, there are many factors that can end up costing you big […]
